Act On ItBasic Books, 13/12/2007 - 240 من الصفحات Known for their expert advice on getting ahead in business and staying motivated on the job, Deep and Sussman now apply their popular, practical style to the vital task of any manager: problem solving. From honing communication skills and personal effectiveness strategies, delegating tasks, and holding employees accountable to assessing performance, hiring, firing, and dealing with a problematic boss of your own, Act on It will time and again provide the swiftest route to the best solution by applying a simple problem-solving technique:Analyze your situationChoose the best strategy andTrack your choiceSure to inspire confidence in high-level executives and general supervisors alike, Act on It is the foolproof decision-making handbook all managers need in their top drawer. |
المحتوى
Personal Effectiveness Solutions | 9 |
Communication Solutions | 35 |
How can I improve my written communication? | 41 |
How can I nail this speech I have to make? | 43 |
What expectations should I have for employee integrity? | 45 |
What expectations should I have for teamwork? | 47 |
What expectations should I have for employee communication? | 49 |
What expectations should I have for quality performance? | 51 |
How do I reward stars while promoting teamwork? | 135 |
Leadership Solutions | 137 |
Should I make this decision myself or involve my team? | 139 |
Should I hire this person? | 141 |
What are the best interview questions? | 143 |
Do I lead with integrity? | 145 |
How can I make this merger a success? | 147 |
What should I do if an employee says Match this offer or Im leaving? | 149 |
for leadership? | 53 |
customer service? | 55 |
Whats the best way to communicate bad news? | 57 |
How can I get employees to keep me informed? | 59 |
Employee Accountability Solutions | 61 |
Should I rewrite job descriptions? | 63 |
Should I fire this employee? | 65 |
What will make my employees more accountable? | 67 |
Have I lost control? | 69 |
What should I do about an employee who accuses me of unfair treatment? | 71 |
How should I respond when an employee treats me disrespectfully? | 73 |
Should I confront rumors about inappropriate employee behavior? | 75 |
How can I make casual dress a winning proposition for all? | 77 |
What should I do about an employee with a personal hygiene problem? | 79 |
substance abuse problem? | 81 |
How should I discuss poor performance during a performance appraisal? | 83 |
What should I do with a nonperforming employee? | 85 |
Employee Empowerment Solutions | 87 |
How can I get people to focus on continuous improvement? | 89 |
Have I created a positive work climate for my team? | 91 |
How do we make this a great place to work? | 93 |
How can I get employees to be proud to work here? | 95 |
How can I gain employee commitment if I cant promise job security? | 97 |
How can I reduce employee resistance to change? | 99 |
Am I micromanaging? | 101 |
How can I increase creativity on the team? | 103 |
Am I setting goals that are both motivating and attainable? | 105 |
How can I improve the return on investment in training? | 107 |
Should we pay for performance? | 109 |
Who are the best candidates to become supervisor? | 111 |
Teamwork Solutions | 113 |
What can I do to head off conflict on my team? | 115 |
When should I referee a conflict between two employees? | 117 |
Do we need to increase our teams effectiveness? | 121 |
Should I form selfdirected teams? | 123 |
What should our shared values be? | 125 |
What can I do about an employee whos not a team player? | 127 |
How do I make our meetings more productive? | 129 |
Are we taking advantage of diversity? | 131 |
How do I make parttimers feel part of our team? | 133 |
Should I implement flextime? | 151 |
Whats the best way to MBWA manage by wandering around? | 153 |
Should I socialize with people I supervise? | 155 |
Is my leadership style working? | 157 |
Whats the best way to keep the vision alive? | 159 |
Do I walk the talk? | 161 |
Coworker Solutions | 163 |
With whom should I be associating at work? | 165 |
What can I do if I work with a deadweight? | 167 |
What can I do if I work with a drain? | 169 |
make me look bad? | 171 |
What can I do to resolve conflict with a coworker? | 173 |
What can another manager and I do to get our departments to cooperate? | 175 |
What can I do to be more appreciated and accepted by my peers? | 177 |
Boss Solutions | 179 |
What can I do about a boss who countermands my decisions? | 181 |
How should I respond when my boss says | 183 |
Whats the best way to sell a new idea to my boss? | 185 |
Should I give my boss constructive criticism? | 187 |
Whats a good way to criticize my boss? | 189 |
What should I do if my boss engages in illegal or unethical activity? | 191 |
What should I do if my boss is a jerk? | 193 |
What should I do if my boss is an enigma to me? | 195 |
What should I do about a policy I dont support? | 197 |
How can I tell if my boss believes Im doing a good job? | 199 |
Personal Career Solutions | 201 |
How can I build my credibility? | 203 |
Do I need a leadership course? | 205 |
What might I be doing to earn disrespect? | 207 |
Whom should I choose as a mentor? | 209 |
Should I accept this new assignment? | 211 |
Which job offer should I accept? | 213 |
Is it time for me to quit? | 215 |
How can I hold on to this job? | 217 |
Whats the best way to become more promotable? | 219 |
Is my life in balance? | 221 |
What should I do about being passed over for promotion? | 223 |
Should I take a pay cut and stay in this job? | 225 |
Should I volunteer for an assignment no one else wants? | 227 |
عبارات ومصطلحات مألوفة
achieve actions Analyze These Alternatives Analyze These Expectations Analyze Your Answers Analyze Your Behavior Analyze Your Options ANDREW CARNEGIE answer yes ANTOINE DE SAINT-EXUPÉRY Ask your boss assignment AUTHOR UNKNOWN better candidate career challenges choice coach colleagues communication conflict continuous improvement coworker's coworkers criteria criticism customers decisions delegate effective employee's feedback feel flextime focus Give employees goals ideas impact increase ISAAC GOLDBERG JAMES BALDWIN keep leadership listener Lone Ranger look MARGARET MILLAR MBWA meet your expectations mentor merit pay negative part-timers peers percent performance appraisal performance expectations performance reviews PIERRE-AUGUSTE RENOIR positive problem productivity questions RALPH WALDO EMERSON responsibility reward rumors shared value solve Someone speak statements strategy success suggestions supervisor sure tasks team members team or company teamwork tell tions upper management vision walked two moons What's the best WILLIAM SHAKESPEARE workload